Helpdesk and NOC
- O Technical Support: Assistance with troubleshooting and resolving technical issues.
- O Incident Management: Rapid response and resolution of IT incidents.
- O Request Fulfillment: Assistance with software installations, hardware setup, and other IT requests.
- O Problem Management: Identification and resolution of underlying causes of recurring issues
- O Password Management: Resetting and managing passwords for secure access.
- O Network Support: Configuration, troubleshooting, and maintenance of network infrastructure.
- O Device Management: Support for laptops, desktops, mobile devices, and other hardware.
- O Software Support: Assistance with software applications, updates, and patches.
- O Security Support: Protection against cyber threats, viruses, and malware.
- O IT Consulting: Expert guidance on IT strategy, planning, and best practices.
- O 24/7 Monitoring: Continuous monitoring of networks, servers, and infrastructure.
- O Incident Detection and Response: Quick identification and resolution of network issues.
- O Performance Management: Optimization of network performance and troubleshooting.
- O Network Security: Monitoring and response to security threats and vulnerabilities.
- O Configuration Management: Management of network device configurations and changes.
- O Fault Management: Identification and resolution of network faults and outages.
- O Traffic Management: Monitoring and optimization of network traffic flow.
- O Backup and Disaster Recovery: Management of data backups and disaster recovery processes.
- O Network Maintenance: Scheduled maintenance and upgrades to ensure network reliability.
- O Reporting and Analytics: Providing insights and reports on network performance and health.
